Originally Posted by CHUD

This is exactly what happened. 10min late arrival + 20min bus ride = 30min delay for me. When I arrived at the transfer desk, the lady called AA and gave them our names. When they replied with an immediate "NO" after hearing our names, it gave me the impression that our reservation was already cancelled.

Also when asking CA for reaccommodations, they looked up my flight and stated it was within the rules of not being late and thus misconnection was my fault. At the end, I told them that I didn't want any compensation or reacommodations, I just wanted documentation that I missed my flight because the CA flight was 10mins late to try to extend my TWOV from 24hrs to 48hrs but they also denied me. I got the feeling that they are fined by the government for issuing too many of these documents.