FlyerTalk Forums - View Single Post - SPG Best Rate Guarantee (BRG) 2016 : Success, failure & discussion thread

Jan 13, 2016, 7:04 pm

#55

pewpew

Join Date: Apr 2012

Location: Canada

Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS

Posts: 3,670

I understand that the BRG requires you to have created a reservation prior to submitting a claim -- can you make this reservation over the phone, or does it have to have been made with the app/website?