I just moved to HK and started accumulating to MPC, and plan to give up my QF status. I got to silver pretty quickly, and have completed 38 sectors in the past 4 months. Mix of both Y and J.

I've got a personal trip HKG TPE HKG this weekend, which would be sectors 39 and 40. I really want to get on the 1630 flight from TPE to HKG, so tried calling the MPC to see if they could help either clear my waitlist, or upgrade me to Gold so I can get the guaranteed Y seat.

The first operator wasn't much help, so she transferred me to a supervisor. Just like the first agent, the supervisor just repeated "please fly 40 sectors" again and again. She also insisted she is the most important person in the call centre, and there is nobody she can escalate the call to.

After 30 minutes of back and forth, I was then told to wait for a call back for a manager. Of course the call never came. I then called them, and a manager repeated the same answer over and over again. When I asked for my call to be escalated, she just refused. For about 45 minutes, the conversation just went like this:

Me: Could you escalate the call please?
Her: No sir. I am the highest person you can talk to.
Repeat x 1000

When I asked to speak to somebody in HK, she said it is impossible.

Is there really nobody else I can talk to? Why is she stonewalling it? Am I being truly unreasonable here? I would be gold after this Sunday's flights anyway. Why are they so inflexible?