FlyerTalk Forums - View Single Post - Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
Thread: Contacting American Airlines Customer Relations & Complaint, Issues (master thread)
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Old Jan 12, 2016 | 7:13 pm
  #99  
3Cforme
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Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
U.S. carriers have, by DOT rules, 30 days to acknowledge a customer complaint and 60 days 'to offer a substantive response.' If AA didn't alert you to needing more info within 30 days, they're hosed on this.

Now, if you expected a refund within a few days of your complaint, you're overdue for quite the customer service reset.
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