Originally Posted by
gkelly
It's quite simple , people who have earned miles and are accustomed to a certain standard of lounge quality , feel let down , especially since there was no effort to communicate with key loyalty members , if your only focused on champagne , then you have completely missed the point . It's interesting that virgin loyal customers are continuing to have their lounge intact in the Sth terminal .
A very good first post after all those years of lurking! ^
As you rightly say, and despite the vociferous minority here, its not about champagne. Its about BA's premium pax, whether SCH/GCH or flying CW/F, being provided lesser services. I can't recall any apologetic message from BAEC, other than bland statements that (1) The LGW FLounge will close at 1500 daily
for cleaning (liars!) and now that (2) The whole LGW Lounge facility is closing for many, many months (with a delay in implementation of the move to LGW South already being mentioned).
No, its not the end of civilisation. Its just yet another manifestation of BA's casual treatment of their regular (and in many cases high-value) customers*.
* I do not list myself in either category, now that most of our mileage is with AA these days!
