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Thread: Question: Did Air Canada tell you that they cover only up to CAD$100 for hotel?
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Old Jan 12, 2016 | 5:20 pm
  #73  
AirPassRightsCA
 
Join Date: Jan 2014
Location: Halifax, NS, Canada
Posts: 44
The document was submitted by Air Canada to the Canadian Transportation Agency in response to questions that were directed to it.

In the EU, airlines have to provide (or cover) accommodation, meals, and ground transportation under Regulation (EC) 261/2004. The definition of "extraordinary circumstances" that exonerate airlines from liability is extremely narrow, and does not include mechanical problems.

Originally Posted by yulred
Ultimately the question is: should pax go out of pocket for situations within the airlines' control? What do similar countries or the EU require?

Where did the document come from?
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