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Old Jun 19, 2003 | 2:33 pm
  #2  
hhonorman
 
Join Date: Jun 2002
Location: Andover, MA USA
Posts: 1,556
Alitalia canceled our flights without telling us. The only way I found out was I called to confirm (not required, but I like to do it anyway, good thing I did this time) a day before the flight was scheduled to depart. They told me that the flight was canceled. I asked when they had planned on telling me since it was about 24 hours prior to departure. They said they tried to contact me, but had no way to get a hold of me. As the agent is telling me this, I'm looking down at my Alitalia ticket that THEY printed, and it has my name and address, office phone, home phone, fax, and e-mail. I'm not sure what else I could have given them. After about 4 hours on the phone and dozens of calls later, it was all worked out with a new schedule. Can you imagine if we showed up for the original flight? I would have not only been p*ssed, but would also be out the money ($100) for the airport limo. I was not impressed with Alitalia and will NEVER fly them again unless there are no other options.
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