Originally Posted by
dand99
I have no way of knowing whether supershuttle knew about the booking, which is why I wrote that as a question.
I couldn't find any direct booking for that route, without a stop, barring jayride.
Why would you use Orbitz to book a flight in Italy ? A company can provide international service without being based in the destination country...
True, many think you should go directly to the vendor. I don't, and I do not accept that you have to assume you will get worse service - in some cases the opposite has been true. A consolidator (or any other operator) can and often does have fares and services (and leverage) you as an individual have no access to.
Jayride does have a mixed bag of reviews - but not overwhelmingly so and no worse than many other companies I've had positive experiences with.
This answers the question. SuperShuttle does not offer the non-stop service between JFK & EWR. That is a good clue that when some third party tells you that you can book the service through them, that it simply is not going to happen. Why? Because the person physically driving the vehicle isn't going to do it.
As to Orbitz. Same thing. Why on earth book through Orbitz when you can book through the carrier? There must be a thousand horror stories on FT alone from people stranded in places around the globe with two air carriers and some OTA all pointing various fingers at each other as to why nobody is responsible for whatever it is that has gone wrong.
I'm not suggesting that there aren't exceptions to this. But, all things being equal or close to equal, nothing beats dealing directly with the service provider.