Has it always been like this?

The last few times I called the EXP line, I've been able to hear other agents very clearly. Selected tidbits such as:

"Well, the fare has dropped by $44.50, and the change fee is $500 so the new difference is $455.50..."

"I'm sorry but there is no upgrade availability on the New York to Los Angeles segment..."

"If that's one of those carriers you can't book online, we can waive the ticketing fee..."

Did my hearing get better, or are AAgents sitting closer together now? Has anyone else noticed this?