Originally Posted by
ranok
Perhaps I was unclear: I had 2 RPUs expiring 1/2016, used two in 2015, reached Plat for two more RPUs (actually 1K, but those RPUs/GPUs haven't hit yet), now I have two RPUs, one expiring this month, and another next year. I would have assumed that redeeming RPU would use the oldest (i.e., closest to expiring) before one of the new ones.
Have you called? It should be that the oldest are always used first. UA Customer service should be able to see the history and reapply as needed. Call or email 1k voice for help.