Originally Posted by
HkCaGu
So let me see... To selfishly get your compensation ASAP, just skip the UA CS and go straight to DOT. But if you have the heart to serve the community at large, go first extract every juicy lie possible out of UA so they will more likely be fined and, preferrably/hopefully, people fired. What kind of company lures people to go this route?
I don't hope anyone gets fired over something like this. And chances are with labor laws and union protection they won't, but I do hope the fines from DOT begin to have an effect on how United treats its customers after they have messed up. Sadly, in a genuine customer focused business this doesn't have to come as a result of a regulatory government agency forcing it. Small government advocates lose out when crap like this happens and it becomes clear that business' will not do what's right on their own.