Originally Posted by
ftnoob
Similarly, when a thunderstorm disrupted operations at BWI (SODA not activated), phone agents were pretty much useless beyond what we can do ourselves online in everyday normal circumstances.
I've
always found the airport agents are more helpful and more willing to think outside the box. For example, I was in SJC when fog shut everything down. I had two backup plans to get to PHX, one from OAK and the other from SMF. The GAs were more than willing to switch me over at no cost. I just had to get myself to OAK or SMF.
It's not that the phone agents are unwilling to make changes, I just think the folks at the airport have a better big picture view of what's going on.