I stayed here twice in the past two weeks. The first stay was for two nights and although nothing was terribly wrong it was a series of frustrating missteps on their end. Little things like having to ask multiple times for the roll away bed that was requested in the reservation. Airport car issues, lounge issues, etc. again nothing "bad" but it was miles from the service I usually get from Hyatt and I left with a pretty negative view of the place. To be fair the next two hotels in Agra and Jaipur were Hilton brand properties and their horrific service made the HR Delhi look far better.

On the second stay about 10 days later it was a completely different experience. We booked at 6:30am train station pickup and the driver met us at the door of our arriving train and had breakfast bags in the car for the kids. Upon arrival at the hotel, all the staff at the front door welcomed me back by name, knew the kids names, and the GM was in the lobby to greet us. My wife asked if I had complained about the previous stay but I had not done a thing or even expressed my feelings about the earlier stay.

The differences were so vast it was striking.

As the previous poster says, the lounge is large and nice. Breakfast was decent, cocktail hour was ok and in line with an Asia HR (similar to HR TST in Hong Kong for comparison). One oddity is that under 18 are not allowed in the lounge during cocktail times which was an obstacle for us.