Originally Posted by
helvetic
I got 10k miles for a complaint about a trifecta of 1. broken IFE remote, 2. expired yogurt served and 3. late bag at carousel
Did you request compensation, or simply document your problems and 1K voice sent you the 10,000 miles without your asking for compensation?
I have read from other posts about UA having a "compensation guide". Is this guide something that is published that we on Flyertalk can read?