Originally Posted by
JonNYC
Customer Relations can no longer be reached by phone, so, webform email. I personally doubt $500 per pax is in the cards, but only way to know is to email and ask.
Maybe treading a bit off topic, but why is Customer Relations no longer reachable via phone? I remember calling pmAA CS in 2012 and speaking with someone. I know pmUS didn't have phone access to CS right before the merger, but they did as recently as 2009. So, why are they not permitting phone calls anymore? Too much calls?