Originally Posted by landrew

This is a repost since the prior post was the last on the 2015 list.

My child and grandchildren (twins 7) flight was canceled on the last leg of their return to SEA from Panama (I was told no crew due to weather in midwest; they were told "trouble with the plane") along with 180 others early Tuesday morning. Their 9 hour trip turned into 70 because a UA agent at IAH didn't properly endorse one of the twins' tickets over to AS, so he couldn't be seated, and then a second one at LAX must have ignored or repeated the mistake to DL.
All but one of the family disappeared from the originally combined reservation in the MP account at the time this happened, all of their ticket numbers changed, and a Premier agent giving me the new ticket numbers assured me that all was in order (however, the tickets still had 016 prefix though supposedly AS which should have been 023).
This was an award ticket.
Is this a compensible event? Kids were nearly dead with exhaustion, grands missed two days of a subsequent ski vacation with their mother. Thanks for any advice.

Here's an update. Supposedly Premier MP was "sorry for our disappointment" (not for the unconscionable treatment of our family) but maintained that UA did in fact get them to their destination (2.5 days after their scheduled arrival). The last straw was that a 7 yr old was told at the gate that he was not confirmed and would be put on standby.
As a "special courtesy" they rebated about 1/4 of the original mileage expended for the tickets. No explanation, no apology (except for the fact that we were disappointed!) no consideration for the lost paid days of ski vacation.