Originally Posted by
Doc Savage
Sounds like some rude people.
Frankly, if the room isn't ready, I usually just go do something else for an hour or two, telling them when I'll be back. I'll push harder if I have an appointment early that evening.
I'd also do this usually.
However, I just thought about it from a neutral perspective. The guest MUST check out by whatever the checkout time is (or face a penalty). The contract/guarantee never says when the room needs to be made available to the guest. Is it fair to charge a guest the same price for a room made available at 4:00 pm as one made available at 6:00 pm? How about 8:00 pm? What if it is 10:00 pm? When does the time become unreasonable? Without any definition, the customer has no rights and no ability to bargain. This contract is lopsided and unconscionable.