Originally Posted by hikouki

I wanted to know if 10,000 AAdvantage bonus miles is ample compensation for denied boarding/ missed international connection.

I was traveling from (TX airport)- DFW - LAX - (Asia) on a single ticket. Carrier until LAX was AA, then CX from LAX onwards.

I made it to DFW on time for the connecting to LAX, but because of the massive storm in Dallas, there was a backlog of delays from the previous day. My flight from DFW-LAX was delayed only an hour or so because of the weather, but the substitute 757 of AA kept having a battery breakdown. Eventually they found a plane, but crew timed out after we boarded. They found a new set an hour later. In all, I was 8 hours delayed arriving in LAX (my original layover time was about 6.5hours).

On arrival at LAX, CX had already left. A gate agent greeted me with "exchanged" tickets - they downgraded me from CX business to AA economy to Tokyo then onwards to my final destination! The new flight was 13 hours later than my original. They gave me a meal and hotel voucher for the night at the Sheraton which was not honored by the hotel due to over-issuance of free vouchers by AA, and rooms were full anyway. I had to spend the night at the ticket counter then shower at the Admirals club.

(Eventually, I made it to the CX counters and after negotiations with AA, they re-honored my ticket on one of their flights.)

Am I entitled to denied boarding compensation for the fact that the reason for the delay was technical (aircraft battery problems and crew timeout)? Am I entitled to any other compensation for their hotel vouchers that didn't work, and forced me to camp out at the airport? I emailed them and said that they added 10,000 bonus miles to my AAdvantage account.

Thanks for any advice.