Is there any compensation for the room not being available on time? I just finished stay at the Renaissance in Palm Springs CA. I'm platinum and did mobile check-in in advance saying I would arrive at 4pm. I showed up exactly at 4pm.

There was a couple people in line. I looked for the platinum check-in line and there wasn't one. I found the sign that said "mobile check in" and went around the line to that position. The person behind the desk looked and acted like I just cut in front of the line, but I said I just wanted my key so she reluctantly looked for my key (which wasn't there) and then checked in the computer and said my room wasn't available and no others were available and that I would need to wait in lobby with everyone else (and then I realized that there were a lot of pissed off looking people in lobby). She "apologized" as she knew I told them 4pm, but said there was nothing she could do. I asked about compensation and she seemed insulted and said that she needed to help others (by now line was very long). Said I would be called immediately when room was available, but had no idea how long that would be. I had just finished driving for almost 9 hours and just wanted to lay down.

So I waited an hour and then got impatient and "cut" in front of the line (which was still long). The same clerk just rudely said "if I haven't been called then my room wasn't ready". I asked her to check and she refused.

I then called the main number of the hotel and asked if my room was ready and was told it was.

I went back, pushed my way to front of line and told the rude lady that my room was ready. She seemed upset, but gave me the room key. She also said that "they" were about to call me and that I would still be called and that I should ignore it. Of course, my phone never rang.

Should I have received compensation for this? As a platinum who was not asking for anything special (it wasn't early check-in or anything) -- just that my room be available at the arrival time I stated in the mobile check-in, I really expected something better than this.