FlyerTalk Forums - View Single Post - Scoot - cancelled my flight, will not give a refund :(
Thread: Scoot - cancelled my flight, will not give a refund :(
View Single Post
Old Jan 4, 2016 | 5:44 pm
  #42  
royng
500k
30 Countries Visited
All eyes on you!
10 Years on Site
 
Join Date: Jul 2013
Location: HKG SZX
Programs: CX MPC GO, IHG, OZ, NH (no longer UA MP*G thanks to SMJ)(no longer A3 *G due to COVID))
Posts: 741
Phil2016, thanks for updating us. Glad to learn your outcome. Sadly customers are not much protected in this part of the world.

Originally Posted by Phil2016
Turns out I missed the inquiry from AMEX for further information, so I resubmitted the dispute, providing my side of the story and supporting documentation, and AMEX confirmed today that they are siding with me and making the credit on my account permanent.

So, if you're in this situation, it's worth at least the effort to dispute with AMEX. But my recommendation would be to steer clear of Scoot.
royng is offline  
Reply