All-

Although this involves my Skymiles account I felt that more experience flying VA with partner FF numbers in general might be found here.

I recently arrived to MEL booked on a MEL-SYD-ZQN flight, VA metal and VA booked. Upon check-in my original itinerary was gone and I was involuntarily switched to a direct MEL-ZQN flight on Air NZ metal. I tried to get back on the original routing the but agents would not allow it because MEL-SYD was oversold.

The issue here is I was crediting to Delta Skymiles, which obviously doesn't work with Air New Zealand metal. I needed the Delta MQM to achieve 2016 status, so it is an important matter.

I have tried with VA customer service (via email) to credit my originally booked itinerary to Delta Skymiles but they refuse to do this.

Has anyone else been able to get original routing credit with a partner airline? Or does VA not offer original routing credit at all? My CS replies are very unhelpful, both in outcome and in explanation of what is happening.