Originally Posted by
physioprof
However, one thing that isn't very clear to me is whether the interaction between the OP and the supervisor really amounted to a unilateral cancellation. People's perceptions and memories of these kinds of discussions can be fluid. Perhaps the supervisor perceived that the OP was clearly not interested in a more direct routing, and thus reverted to the cancellation option?
Appreciate the reasoned analysis.
To me though, the key here is not the detail of the interaction with the supervisor, but rather the fact the phone agent had already reissued the ticket and sent an e-mail confirm to OP by the time that discussion occurred. With the ticket already issued, it was IMO not proper for the supervisor to simply cancel the ticket over OP's objection, regardless of the tenor of their discussion.