Originally Posted by
nwflyboy
Same thing happened to my wife.
48,000 miles, with an expiration date shown in February 2016. I checked several times last summer, every time it showed the 2/16 expiration date. Now I check, it shows zero miles. I'm pissed.
Will call them tomorrow and demand they reinstate her miles through the Feb date as previously shown. If they won't, I'll call BBB, CFPB, and will take them to small claims court...
Just got off the phone with them. I told them the details, and said that it appears this problem is well documented and widespread (said I googled it and found many complaints from others). I told the CS agent that since it was their mistake, I expected that they would reinstate the "expired" miles with the previously-shown expiration date in February 2016, and asked if he could do that.
Yes, it took 30 minutes to get to speak with someone, but after being transferred one time, I ended up with someone who (more or less) acknowledged the problem, and (after another 15 minutes on and off hold) said he would have the miles re-instated and the expiration date previously shown (in February 2016) restored within 24 hours. No runaround, no pushback at all.
So, it appears they will Do The Right Thing. As long as that does happen, I will be pleasantly surprised. Will keep my fingers crossed and check tomorrow. Will update this thread with the results.