Originally Posted by
KENNECTED
All summed up by saying the OP did not know what he purchased or what he was entitled to. This is the purchasers fault not the airlines
#FirstWorldProblems

Whilst I agree with you, I do sympathize with the OP. "First class" in many service industries means a very high level quality of service, but for US airlines has come to mean not that.
Now of course, this is because hardly anyone pays for domestic first class anymore.