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Old Jan 3, 2016 | 7:35 pm
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worldsapart
 
Join Date: Jan 2016
Programs: BA Silver
Posts: 5
Worlds Apart Alliance

Needed to get from BKK (Bangkok) to KJA (Krasnoyarsk) in Russia so:

Bought Cathay Pacific ticket from Beijing to Peking and a separate S7 ticket from Peking to Krasnoyarsk.
As they are both 'Oneworld' members and i have nearly 2 hours transfer time I can 'interline' tickets.

2nd Jan:

17:40 Board CX flight at BKK
22:00 (about) I arrive at HKG
22:20 (about) am informed by CX staff at lounge that there is delay on the next leg HKG-PEK of about 40 minutes
22:20 (about) I ask whether i will still make PEK to KJA leg, CX staff phone Dragonair and check and confirm can still make transfer, am told CX/KA staff will be waiting for me with sign to rush me through transfer

23:30 (about) CX5996 takes off for Peking 40 minutes late

3rd Jan:

02:20 (about) CX5996 seems to abort landing attempt and go round adding further delay
02:30 (about) land at PEK, no CX/KA staff waiting with sign as promised, find transfer desk, nobody there.
02:40 (about) nobody around except immigration official, she goes behind transfer desk and wakes up S7 lady who was asleep on floor under desk
02:40 (about) she tries to check me in but says flight S70508 just closed. Have to collect bag and go to S7 checkin desk. Could have made it probably if CX staff were there to help
03:00 (about) S7 tell me it is CX/KA problem as they had delay, point me at CX desk but say nobody will be there until 06:00
03:00 - 06:00 I have to sleep next to CX desk

06:00 - 07:00 CX staff finally can 'help', she doesn't know why nobody was there to meet me
06:00 - 07:00 tells me that the S70508 flight i missed is once weekly only, will have to go via Moscow instead
06:00 - 07:00 books me Air China flight to SVO in business class to match the ticket i missed which was business class
06:00 - 07:00 from Moscow to KJA am offered Aeroflot or S7, I take S7 option as is also Oneworld partner so i thought would be more helpful if an issue (wrong!!!)
06:00 - 07:00 for S7 flight i have to swap airports in Moscow from SVO to DME by taxi
06:00 - 07:00 CX girl arranges hotel at PEK so i can rest for four hours before CA flight.
07:00 checkin at hotel

12:15 (about) checkin for CA flight from PEK to SVO
17:00 (about) arrive at SVO
17:30 (about) find out CA have lost my bag
17:30 (about) Very rude Aeroflot representative takes details and files a lost baggage case
18:00 (about) get taxi from SVO to DME
19:00 (about) try to checkin for S7 flight
19:00 (about) no S7 staff speak English
20:00 (about) S7 say problem with CX booking, CX make mistake in booking process
20:00 (about) S7 say not their problem, I have to speak to CX
20:00 (about) information desk say no CX representation in airport
21:00 (about) information staff first helpful person, he tries to get S7 to ring CX but nobody answering phone
21:00 realise i won't be getting S7 flight to KJA, am stranded, i need to arrange hotel. Stranded with no bag!!! Not "one world' more like 'Worlds Apart'
23:00 Find hotel and pay and checkin, go to sleep am exhausted.

4th Jan:

06:00 wake up, start writing up complicated case and am trying to contact CX, filled in customer service web form, get a reply saying they will respond in up to 14 days. Nobody answering phone as is Sunday.

Now trying to contact CX, still stranded in Moscow with no belongings.....
Have joined 'Flyertalk forum' to post thread about case, any advice?
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