Originally Posted by
Seat13F_AC_CRJ
If the transaction always failed on passport #3, maybe that is the source of the problem and not the kiosk?
The kiosks are reading the passports optically, so if the machine readable zone (those two lines at the bottom) were printed a bit high on the page, or if the biodatapage is a bit dirty, the passport can misread. One trick is to fold both covers back and insert the flimsy biodatapage very slowly on its own.
--
13F
Wasn't just Passport #3. The only passport that didn't give me problems was mine (the first one inserted). I ended up being a little more careful how I was placing in the machine and started holding pressure against the reader (maybe having it flat against the glass helped).
Are these common use machines provided by the airport?