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Thread: Scoot - cancelled my flight, will not give a refund :(
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Old Jan 3, 2016, 7:42 am
  #41  
Phil2016
 
Join Date: Dec 2003
Location: ROC
Programs: DL DM, HH Diamond, National EE
Posts: 1,229
Originally Posted by Phil2016
Tried a dispute with AMEX but noticed today that the charge is back on my account, so I suspect a letter of denial will be coming shortly (which I acknowledge is the right outcome per CoC, but I hoped some loyalty as an AMEX customer might win me this one).
Turns out I missed the inquiry from AMEX for further information, so I resubmitted the dispute, providing my side of the story and supporting documentation, and AMEX confirmed today that they are siding with me and making the credit on my account permanent.

So, if you're in this situation, it's worth at least the effort to dispute with AMEX. But my recommendation would be to steer clear of Scoot.
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