Originally Posted by
Often1
Downgrades happen on AA and DL too and the customer service gesture tends to be roughly the same. They don't happen on WN, but then again, there's no F ! So, jumping ship from UA won't do much good.
I understand downgrades happen, but I have three issues with the way this was handled:
1. I was bumped two legs in a row.
2. The GA was extremely rude.
3. They lied to my face. When I asked if I was fine for my next flight, they promised me that my seat was safe. I got to the gate for my connecting flight, went to board, and was told I'd been downgraded...again
