Originally Posted by littlea905

My question is how are the kiosks so bad at reading documents? Is this Air Canada's responsibility for maintaining these machines or is it the airports? One thing is for sure, the agents were of absolutely no help whatsoever. You would think they would know that the machines were at least finicky and provide some assistance. It certainly would shorten up lines and make passengers less frustrated. It is interesting to note that the US pre-clearance machines read each passport immediately on the first try without a problem.