Originally Posted by
dopke
Same here -- how are people getting transferred? In the past, you mention cancel and they will say "let me transfer you to an account specialist" or something like that. This is the third card I've tried calling for in the last month, and all three times they are saying they will go ahead and cancel right now if I wish, or downgrade to a bronze. I can't get transferred for jack!
I had previously called to waive my fee and was told there were no offers with my card. The best I could get was 1000 courtesy miles. I tried again and they shut me down saying I already got those courtesy miles.
Yesterday was my lucky day.
I asked and was told nothing they could do. But then she mentioned that magic word "close". I got nervous as I didn't want to close the account when I realized she was guiding me so I could be connected to retentions. The woman in retrntions gave me a $95 statement credit with a $95 purchase. I also got 1000 bonus miles with $1000 purchase for 16 statement periods.
She asked if I had any other cards. I was able to get a $50 statement credit with a $50 purchase. The fee isn't due till March. I asked if there was any other bonus offers and she said cant do now. But call back another time!