FlyerTalk Forums - View Single Post - SAS need to train their phone sales agents
Old Jan 1, 2016 | 10:34 am
  #15  
runarbg
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Join Date: Mar 2014
Location: Drammen, Norway
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Originally Posted by skba1
You press English as language and you should end up in Tallinn. Alternatively if you are Gold or higher, call outside of Sveg opening hours (something like 08.00-20.00 on weekdays).
I don't understand how they can get to work with Norwegian or Danish calls if they are bad at understanding... Sure i May have some trouble if nynorsk is spoken rapidly, but any Swede having problems with bokmål spoken at a reasonable pace should not be working with customers in Norwegian!
Thanks, I didn't think of selecting English. I will try that next time.
And I agree - how can these agents work with Norwegian customers when they admit havng problems understaning Norwegian? I speak 100% bokmål and I dont speak fast.
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