Originally Posted by
runarbg
The agents I spoke to were speaking Swedish. And that's another problem. I didn't mention it, but I spoke to a third agent before speaking to the two I mentioned. He had BIG problems understanding Norwegian! I had to hang up because he didn't understand any of my questions. He even told that he had problem understanding Norwegian. And that's the agent SAS connects me when I call them from Norway???
What do I do to get anagent in Tallin?
You press English as language and you should end up in Tallinn. Alternatively if you are Gold or higher, call outside of Sveg opening hours (something like 08.00-20.00 on weekdays).
I don't understand how they can get to work with Norwegian or Danish calls if they are bad at understanding... Sure i May have some trouble if nynorsk is spoken rapidly, but any Swede having problems with bokmål spoken at a reasonable pace should not be working with customers in Norwegian!