FlyerTalk Forums - View Single Post - The Gwen, Luxury Collection, Chicago USA [Master Thread]
Old Jan 1, 2016 | 12:01 am
  #56  
Starwood Lurker III
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by mgarrett96
Checked in today for New Year's Eve with some friends as an SPG gold. Booked the entry level superior double beds room, and was upgraded to a "grand deluxe doubles room," which I think is the same room, just on a higher floor. Asked about buying up to a suite and the agent offered a complimentary upgrade to a suite, but it wouldn't have had a sofa bed so we declined. (They asked $100 for a sofa bed suite, we passed on that too). Check in was smooth and my SPG Gold was recognized. Interestingly, I was given free breakfast vouchers (platinum amenity, I think it was a mistake). Asked for 4pm checkout, was told the latest they could do is 2. All in all, a nice property but definitely not in the top end of the LC brand. Still, definitely a step above the Westin River North. The gentleman at check in mentioned that they were beginning a major renovation next week. Common areas are beautiful, rooms are dated but spacious. I'll report back on how things go tonight and tomorrow.
Hi mgarrett96,

If you would like us to follow up with the 4PM late check-out benefit, please provide your reservation details to us via private mail here or by email below.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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