Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,747
When this happened to me I contacted the Amex Assurance office, not their credit card customer service. They immediately credited my account. You will find the number in the literature Amex sent explaining the Premium Insurance. I believe it is 1-800-338-1670.