Originally Posted by
jowoseph
... they opened a dispute for me.
This is not the correct way to deal with this problem. Follow the procedure described in the terms of the product:
A [$19.95, $24.95] premium charge will be billed
to the Cardmember’s Enrolled Card each time the
Card is used to pay the rental charges for a
Rental Car until the enrollment is terminated.
There may be occasions when premium charges
are billed to the Enrolled Card for:
1. a cancelled car rental or no-show;
2. a vehicle other than a Rental Car;
3. two premiums for the same car rental;
4. vehicles rented in Australia, Ireland, Israel,
Italy, Jamaica, and New Zealand; or
5. other charges unrelated to the actual car
rental.
If any such charges are billed to the Enrolled
Card, contact American Express for a refund or
fill out the refund coupon attached to the Card
statement.
Disputing a charge is not the same as requesting a refund from the insurance company.