My child and grandchildren (twins 7) flight was canceled on the last leg of their return to SEA from Panama (I was told no crew due to weather in midwest; they were told "trouble with the plane") along with 180 others early Tuesday morning. Their 9 hour trip turned into 70 because a UA agent at IAH didn't properly endorse one of the twins' tickets over to AS and then a second one repeated the mistake to DL.
All but one of the family disappeared from the originally combined reservation in the MP account at the time this happened, all of their ticket numbers changed, and a Premier agent giving me the new ticket numbers assured me that all was in order (however, the tickets still had 016 prefix though supposedly AS which should have been 023).
This was an award ticket.
Is this a compensible event? Kids were nearly dead with exhaustion, grands missed two days of a subsequent ski vacation with their mother. Thanks for any advice.