Originally Posted by
Dave Noble
Don't see that there is any more control in going to a website and make changes to a booking myself over just emailing the required change to an agent
One is instant and requires no other person's cooperation while the other does. I get what you mean from a "Does anyone else control my destiny" meta-standpoint though.
Our bookkeeper just asks us to keep a PDF of every new eTicket which shows fare collection and (masked) payment source. These are also emailed to you.
Now...when can AA catch up with the modern world and have instant ticketing? Just waited 4 days for a 001 ticket on another airline to get issued.