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Old Dec 30, 2015, 10:22 pm
  #2447  
storewanderer
 
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
"At Houston Galleria, they always call (as in they have for months) to do a pre-auth on my CC if I'm buying multiple GCs. Slight annoyance/slowdown but NBD. You can tell because they write the pre-auth number on the form you fill out."

That is called a Code 10 Call. They are suspecting you of fraud. They are guaranteed payment if the Code 10 Operator gives them authorization, though.

I think all retailers should practice the "Code 10 Call" on large gift card transactions. It may take longer but at least they are guaranteed payment.
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