I remember having lost luggage with Air Canada once, I had samples that never made it back to YVR with me.

I went to baggage services and they gave me the slip to call India. I called India when I got home and spoke with a rather unhelpful rep on the phone that old me it'll be delivered in 8 hours. I was trying to get clarification as to whether the 8 hours began the time my flight landed or from the time of the call. His response was simply your bag will be delivered in hours. I also needed clarification as to whether my bag would be delivered to my home or to the airport. Again the same response your bag will be delivered in 8 hours. We went in circles for awhile as that was the only response he would give me.

Finally he said he had a lot of calls on the queue in and he needed to let me go, but he assured me my bag would be delivered within 8 hours. I still have no idea when that 8 hours started or where my bag would be delivered.

I HUACB right away and I get the exact the same fellow I was just talking to!! I called the concierge and I had my bag at my front door in less than 2 hours. They found my bag and cabbed it over.

(=