Originally Posted by
Marty McFly
Is this because you're diamond? I called the US number and an overseas number and they would not make a change without charging me a fee even though my last change was ~12 hours ago.
I wouldn't be surprised if having Diamond status had some influence (although it is not officially a Diamond benefit). Ultimately, the Risk-Free Cancellation policy only applies to the original purchase, not changes outside the initial window.