Originally Posted by oiltycoon

My new bride and I went to Aruba for our Honeymoon on December 20.

On the outbound flight, United direct from Newark to Aruba, we had the worst experience ever.

A fellow passenger was clearly under medical duress - having had feces all over his pants.

The gate clerk noticed there was something clearly wrong, by the facial gestures he made when checking the passegner in... We also know that the steward in the plane was also aware of the issue, since a pilot (who was a passenger on our flight) made him aware.

This passenger had the seat behind my bride... and made two trips to the lavatory during the boarding process, each time, walking by us with soiled trousers.

The flight crew had the nerve to close the cabin door and allow this public safety issue to remain unresolved, prepared to have all of us sit in this passenger's filth for 5 hours.

It was only when my bride and I insisted that they remove the passenger, was the jet way brought back, the door opened, and the issue resolved in a proper manner - by having this customer removed from the plane

The maintenance man who boarded to sanitize the seat did a mediocre job with his disinfectant spray, and after a slight delay, we took off.

We observed several failures - but believe that at the highest level, United workers are not empowered to make the right decisions when they observe problems.

When workers see a passenger who has human feces all over his pants, he should not be allowed to board.

United has publically expressed a desire to improve customer service. They have a long way to go.

United sent my bride and I a feedback questionnaire - I responded with a detailed summary of our experience, and followed up with formal feedback to their customer service email.

We received a generic response apologizing for our experience - which was obviously a form letter response.

Wake up United.... you're in terrible shape.

For all of you who fly United - make sure you speak up if you see a passenger with human feces on their pants, because it will be up to you to ensure the public safety of your flight.