Originally Posted by montrealchris

Is it just me, or does do the folks at Business Extra seem to take great pride in being difficult?

Once my company's flights from November were posted in mid-December, I would have had 3,312 points -- enough to redeem a BX1B RT North America Business Class Voucher. *Yay!*

This was good because 968 of the points were set to expire on 12/31/15.

However, for some reason some of the November flights didn't post in mid-December as they were supposed to. I wrote to Business Extra and asked if they could make sure they would post by the time the others were set to expire since I wanted to redeem that particular voucher.

They wrote back,

"Thank you for your email. Aas [sic] stated in the previous email this is a manual process, which could possibly take some time from submission to complete. Retro Credit is worked first in first out so there is no guarantee that your credit will be in the account by 12/31/2015. This is why it is important members monitor the Business Extra account to request credit ASAP.

You will have to redeem the points before they expire 12/31/2015.

Kindest Regards,"

First of all, I was monitoring my account -- which is why I knew the points hadn't posted in the first place.

And secondly, why do they treat these points as if they are a precious natural resource?! They're made up!! They're not a tangible, physical item. The only reason they expire is because they say they expire. It's not like they're sitting in a vault somewhere slowly decaying.