On aa.com, one uses the "Contact Us" function, and the menu offers
AA Customer Relations
to be used, in accordance with the instructions box to the right,
Contact For:
• Past Travel Experience
• Praise/Compliments
• Concerns/Complaints
• Suggestions/Comments
Submenu is:
• Compliment/Complaint/Comment
• Disability Assistance
Options include:
Compliment/Complaint/Comment
Address:
AA Customer Relations invites customers to send comments or inquiries via mail, fax or email.
U.S. Mail
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
Fax
Fax: 817 967-4162
Email AA Customer Relations...
This brings up an online e-form - if
anything required (indicated with an asterisk) is left out or entered in an unacceptable format, or unacceptable characters are used, or the message exceeds 1,500 characters, the form will error out.
AAdvantage Customer Service (unde rthe AAdvantage menu) is to be used, accoridng to the box with instructions, for
Contact For
• earning and using miles
• Promotion registration
• Elite status and benefits
• Questions about miles that have not been credited to your account (Allow 5 days after completion of travel for AA flights and approximately 60 days for all other participants)
• Account problems