Originally Posted by
JJeffrey
Welcome to FT. I understand your frustration, but if you consider this incident as "horrible customer service" then I recommend you stop flying airlines all together.
AA admitted a system issue and re-submitted your request, they say it can be 30 days but most of my partner airline missing mileage requests are completed within a week. Not sure what else you could accomplish by escalating further or emailing Doug Parker. Asking for EXP status immediately is unreasonable and I can see why AA said no.
To the OP, welcome. You're going to have to deal with posts like this that may seem accusatory or pedantic at some times.
As many have said, definitely start to get paper boarding passes, it's a quicker way to get AA to resolve issues (even when you talk to the EXP line), because they do not allow escalations over the phone any more. We all have an opinion on why this is and why it may be helpful/harmful to their customer service reputation, but try to see through these. The good thing is that you earned your EXP, and it will come. How soon with the "new" customer service, is anyone's guess.