I just finished a very unsatisfying interaction with Aadvantage customer service. Gist of it is that I have 98K+ miles earned this year and have taken an additional two overseas flights worth 8K miles (enough for Exec Plat status). The earlier flight was on Dec 6, operated by American marketed by Iberia. I waited the required 15 days to submit the missing miles request and then another week before calling. Due to a system problem, the request did not get submitted to Iberia, so now I'm looking at potentially 30 more days to wait for the status I earned after they resubmit today. The AAdvantage supervisor (Samantha M) refused to allow me to speak to any level above her and said there is no further escalation allowed. I requested that they grant EP status immediately as an exception and was also refused. This is the typical horrible customer service I've grown accustomed to on the "new" AA. Hard to believe, but USAir was way better.

Anyway, is there another escalation path besides ACS? Is there an e-mail address for the CEO, Doug Parker?

Thanks.