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Thread: Change to Destina.ca Call Centre?
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Old Feb 13, 2004 | 3:03 pm
  #7  
Andrew Yiu
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
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I am having HELL of a time with them right now. This guy is trying to argue with me about this:

"AFTER DEPARTURE CHARGE CAD 100.00 FOR REISSUE/REVALIDATION. CHILD/INFANT DISCOUNTS APPLY. NOTE - CHARGE DOES NOT APPLY TO INFANTS PAYING 10 PCT. OF THE ADULT FARE. --- DATE CHANGES PERMITTED FREE OF CHARGE ---"

I am simply trying to change the dates for the same flights. I told them to put this paragraph in the PNR so AC could see it and do the changes for me (as SE res would certainly understands it). He is arguing me that I need to pay $100 and AC needs to call them. As far as I know reissue/revalidation is only for rerouting.

I am waiting for a supervisor now.
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