Originally Posted by
smcguire
I was flying out of SFO a few months ago on Southwest, and arrived 35 minutes before my departure time due to the 101 being completely shut down. I had already pre-checked in. I just needed to check my bag. The agent refused to let me board my flight and then booked me on the next flight out, which(she said) left in 30 minutes. This whole process took about 15 minutes. After I got my new tickets I rushed through security to find that my original flight hadn't even started boarding yet. To top that, the next flight wasn't actually leaving in 30 minutes, but instead in 5 1/2 hours. Am I eligible to receive any compensation for this? I was offered a $100 voucher, but I feel that is a slap in the face based on the price of my ticket.
Southwest does not care why you arrived later than planned. It is not there problem.
Checked bags curbside cutoff is 45 minutes, so you missed that. Inside, they do not have to accept it that close in. They did not.
I agree it totally sucks the flight was not boarding when you got there. And you got doubly snookered by the 30 minute later line.
However, I would guess the response will be...
Southwest accommodated you on a later flight because you missed your flight (their words, not mine) due to you not presenting yourself early enough to check a bag.
Net, net, I think you will not get any more compensation. Sorry.