Ragarding that 'energy surcarge' scam, in 2001 I booked and prepaid a room at Harrah's Las Vegas, directly with Harrah's reservations. You would think that when you prepay a room with all taxes, that's the end of it. Upon checkout, I was billed $12 ($3 for two rooms, two nights) for the energy surcharge, even though I was not told about it when booking. These sort of things need to be presented while you still have the option of refusing. I wrote a letter and they credited me back $6, not $12, as a goodwill gesture. I think that sort of tight fistedness is worse than just saying there will be no credit. Before this visit, I stayed at a Harrah's in Vegas/Laughlin three out of the four prior visits. Times I've stayed / gambled at Harrah's since: zero.