Originally Posted by
StayingHomeIsBetter
Since my membership ends at the end of December, I have been strategizing the burning of my points balance.
Have already made a business class TPAC reservation for Mrs. SHIB.
Was reconciling my account yesterday and was reminded of how easy it is to not get credit in the SkyBonus program.
Even if you have your SkyBonus number in your profile, any time you deal with a phone agent to change a reservation, buy an FCM UG, apply an upgrade coupon, etc., you will lose credit for the itinerary unless you explicitly tell the phone agent to reenter your SkyBonus number. It will not automatically carry forward to the modified reservation.
I submitted my requests for missing credits, and got 24 hour turnaround. ^^^
And picked up an additional 450,000 points.
24 hour turnaround? What??
I've been waiting since early October for them to correct incorrectly "denied" tickets, tickets posted at wrong level, or tickets missing altogether... Have called four times, and keep getting told I just have to wait. On my last call, they said that Skybonus has no service standard in terms of resolution. It takes how long it takes and yes for me that's been months.
To be honest, its such a drama to get the points we're actually entitled to that I am probably just going to give up (even though meet the revenue threshold etc).
How you got a 24-hour turnaround... Lucky you.