FlyerTalk Forums - View Single Post - Reservation Mess - Hotel cancelled Visa Cert and pulled Points
Thread: Reservation Mess - Hotel cancelled Visa Cert and pulled Points
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Old Dec 23, 2015 | 11:36 pm
  #2  
Twickenham
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Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 989
Update: Within 3 hours of sending my message via Marriott.com, the reservation was corrected and the points returned to my account. A+ to Marriott Customer Service, D- to Marriott IT (I'm being generous to the hotel here and calling it an IT problem - but why would their system do something so whack?)
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